|Customer Service   |Shipping & Customs   |Shopping Cart

Shopping Online

◊ How to Order
◊ Delivery time
◊ Shipping information
◊ Customs Fees / Import Duty
◊ Sales Tax
◊ Prices & Payment
◊ Returns & Exchanges
◊ Order cancellations
◊ Special Order conditions

Please email ebrown@tableideas.com for any help you may need

Should you wish to delete an item, just click on the Delete Button in the Shopping Bag view.

To continue shopping, click the back button at the top of your browser, or scroll to the bottom
of the shopping cart page, and click the "continue shopping button". (Some firewalls do not permit the "Continue shopping" feature. In this event please use your browser's back button)

Note:  You may cancel your order at any time, up to the  "SUBMIT ORDER" button.

Should you wish to add items to your order after submission, please email Erika Brown
or send a fax to Germany 01149 6171-55478, and we will do everything we can to include the items
in the original shipment to avoid extra shipping charges.

Your order is an offer to buy from TableIdeas.  We  reserve the right not to accept an order at our sole discretion.

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Delivery Time

Items in stock will be shipped within 7 business days. Certain patterns only.

Most items will be ordered from the manufacturers and ship 2 to 4 weeks after order confirmation.

Further delays are possible due to manufacturers' production schedules and technical production problems. We have no influence on production and are not responsible for delays caused by it.

The transfer time varies on shipping method and country of recipient.

You will be able to choose the shipping method during check out.

Customs procedures upon arrival in your country may cause a delay.
Email info@tableideas.com for the status of your order.

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Shipping information  

Click here for details on shipping.
 

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Customs Fees / Import Duties
Your country will probably collect a customs fee / import duty. It is not part of the shipping charges.
The customer / recipient is fully responsible for the payment of all customs charges, and import fees.  Consider it as a kind of tax replacing your state's sales tax.

Click here for details on Customs Fees / Import Duties.
 

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Sales Tax (US)
As you buy from abroad, the United States does not require a Sales Tax payment. They do, however, charge a customs fee/ import duty instead.
 

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Although we are a German company (American owned), we have posted all prices in US Dollars
for the convenience of our USA customers. 
If you are in another country, your credit card company will convert the charge to your currency.

Prices and availability of goods are subject to change without notice.
We make every effort to ensure the accuracy of our prices and information, but errors do occur. We reserve the right to correct these errors and apologize for any inconvenience.

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Returns & Exchange

Damaged items:  All shipments are fully insured, and in the unlikely event of loss or damage to your shipment, we will supply replacements free of charge. In case replacements are not available, a full refund will be given.

Claims must be made to the carrier right away.
In case of shipments by International parcel post, the damaged parcel must be taken to your local post office, and a claim report has to be filed.
In case of shipments by FedEx, the claim must be reported to FedEx.

Customers must also report breakages/ damages/ shortages within 7 days of receipt of shipment to Erika Brown

Please retain the original carton, packing materials and damaged merchandise for inspection by the carrier - otherwise the claim cannot be honored.  We will advise you of the disposition of the damaged items.

Returns:  If for any reason you are not completely satisfied with your purchase, you may return it to TableIdeas within 14 days of receipt of order for a full refund of the purchase value, provided the merchandise is returned to us unused, in original condition, and in the original packaging. Shipping charges and customs duties are non-refundable. Return shipping and insurance charges are the responsibility of the customer. Please use the most economical shipment method, which is Parcel Post by Surface / Nonpriority

Items that are made-to-order to the customer's specifications and/or sold on a special-order basis cannot be returned.

For any merchandise returned after 14 days of receipt, (other than faulty or damaged items)  you will be issued a online store credit for the purchase price less a 20% re-stocking and administrative fee. No return merchandise is accepted after 30 days of receipt.

Following receipt of the merchandise at our warehouse, a credit less shipping fees will be issued to the credit card on which the original purchase was made.

Manufacturer's Defects:  If an item is defective from the manufacturer, or if we shipped the wrong item, please contact us promptly so that we can make arrangements to have the item shipped back to us at our expense.  We will ship a replacement as soon as possible at our expense. After a return is authorized by us, please use the most economical shipment method, which is Parcel Post by Surface / Nonpriority

Should a shipment be returned to TableIdeas due to failure of delivery, we reserve the right to charge the reshipment cost of goods.

Please note: 
Any return must have a return authorization from us.
Please contact: Customer Service email

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Order Cancellations
Customers have the right to cancel their order at any time prior to its dispatch, except for special orders, which cannot be cancelled or returned.

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Special Order Conditions
50% non-refundable deposit due at time of order, remainder at time of shipment. No returns or cancellations. Manufacturer's defects will be exchanged for like item.
 

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