How to Order
Please choose a pattern and select the desired quantities of items.
Then
click the
button, either at the top or at the bottom of the listing, which will
place the selected items into the shopping bag.
The quantities
may be changed there by amending the quantity desired, and then clicking
the "Update" button.
Please note that if you have selected a "Pack of 2 or 4 or 6", and change
the quantity from 1 to 2,
you will have doubled the quantity of the item.
Should you wish
to delete an item, just click on the Delete Button in the Shopping Bag
view.
To continue
shopping, click the back button at the top of your browser, or scroll to
the bottom
of the shopping cart page, and click the "continue shopping button". (Some
firewalls do not permit the "Continue shopping" feature. In this
event please use your
browser's back button)
Note:
You may cancel your order at any time, up to the "SUBMIT ORDER"
button.
Should you wish to add items to your order after submission, please email
Erika Brown
or send a fax to Germany 01149 6171-55478,
and we will do everything we can to include the items
in the original shipment to avoid extra shipping charges.
Your order is an offer to buy from TableIdeas. We reserve the
right not to accept an order at our sole discretion.
Delivery
Time
We normally ship within 3 to 8 weeks from the time your order is received.
In-stock merchandise is shipped within 7 days.
Shipping by
German / US Parcel Post: Add 14 to 21 business days transit time, more in rare
cases.
Shipping by
FedEx / commercial carrier: Add 4 to 5 days. Available at a
surcharge.
You will be able to choose the shipping method during check out.
Customs
procedures upon arrival in your country may cause a delay.
Email
info@tableideas.com for the status of your order.
Customs Fees / Import
Duties
Your country will probably collect a customs fee / import duty.
It is not part of the
shipping charges.
The customer / recipient is fully responsible for the payment of all
customs charges, and import fees.
Consider it as a kind of tax replacing your state's sales tax.
Sales Tax (US)
As you buy from
abroad, the United States does not require a Sales Tax payment. They do, however,
charge a customs fee/ import duty instead.
Prices and Payment
Prices are quoted and charged in US Dollars.
Payments are accepted by one of the following credit cards:
VISA,
MasterCard, American Express.
See security details.
Full payment is required prior to dispatch of the order, or, in case of
special order items,
50% at the time of the order and 50% at time of dispatch of the order.
Although we
are a German company (American owned), we have posted all prices in US
Dollars
for the convenience of our USA customers.
If you are in another country, your credit card company will convert the
charge to your currency.
Prices and availability of
goods are subject to change without notice.
We make every effort to ensure the accuracy of our prices and information,
but errors do occur. We reserve the right to correct these errors and
apologize for any inconvenience.
Damaged items: All shipments are fully insured, and in the
unlikely event of loss or damage to your shipment, we will supply
replacements free of charge. In case replacements are not available, a
full refund will be given.
Claims must be made to the carrier right away.
In case of shipments by International
parcel post, the damaged parcel must be taken to your local post office,
and a claim report has to be filed.
In case of shipments by FedEx, the claim must be reported to FedEx.
Customers must also report breakages/ damages/ shortages within 7 days of
receipt of shipment to
Erika Brown
Please retain the original carton, packing materials and damaged
merchandise for inspection by the carrier - otherwise the claim cannot be
honored. We will advise you of the disposition of the damaged items.
Returns: If for any reason you are not completely satisfied with your purchase,
you may return it to TableIdeas within 14 days of receipt of order
for a full refund of the purchase value, provided the merchandise is
returned to us unused, in original condition, and in the original
packaging. Shipping charges and customs duties are non-refundable. Return
shipping and insurance charges are the responsibility of the customer.
Please use the most economical shipment method, which is Parcel Post by
Surface / Nonpriority
Items that are made-to-order to the customer's specifications and/or sold on
a special-order basis cannot be returned.
For any merchandise returned after 14 days
of receipt, (other than faulty or damaged items) you will be issued a
online store credit
for the purchase price less a 20% re-stocking and administrative fee. No
return merchandise is accepted after 30 days of receipt.
Following receipt of the merchandise at our warehouse, a credit less
shipping fees will be issued to the credit card on which the original
purchase was made. Manufacturer's Defects: If an item is defective from the
manufacturer, or if we shipped the wrong item, please contact
us promptly so that we can make arrangements to have the item
shipped
back to us at our expense. We will ship a replacement as soon as
possible at our expense. After a return is authorized by us, please use the most economical
shipment method, which is Parcel Post by Surface / Nonpriority
Should a shipment be returned to TableIdeas due to failure of delivery, we
reserve the right to charge the reshipment cost of goods.
Please note:
Any
return must have a return authorization from us.
Please contact:
Customer Service email
Order
Cancellations
Customers have the right to cancel their
order at any time prior to its dispatch,
except for special orders, which
cannot be cancelled or returned.
Special Order
Conditions 50%
non-refundable deposit due at time of order, remainder at time of
shipment.
No returns or cancellations. Manufacturer's defects will be exchanged for
like item.
